Rogue Machine Policies & Procedures
Refunds and Exchanges
All tickets are nonrefundable.
Tickets may be exchanged for another performance if necessary. You must notify us four (4) hours prior to the start time of the performance you are scheduled to attend. Full-price and subscriber tickets may be rescheduled once with no penalty; subsequent exchanges will incur a $4.00 fee per ticket. Half-price or other discount tickets purchased from third-party suppliers (e.g. Goldstar, LA Stage Alliance, StubDog) may only be rescheduled once, and will be subject to a $4.00 rescheduling fee per ticket. Except in special circumstances, no tickets will be rescheduled less than four (4) hours before the performance.
Occasionally we will offer discounts to certain performances, either online or at the door (Pay-What-You-Can, 2-for-1, etc.). Our apologies, but if you purchased tickets before the discount was announced, you cannot receive a partial refund. Consider it an additional donation to a great not-for-profit theater.
Unlike many other theaters, we sometimes offer our patrons the ability to reserve tickets online and pay at the door. This can result in no-shows, which causes problems with our ticketing and seating arrangements. If you make an unpaid online or phone reservation and do not show up, you will be prohibited from making unpaid reservations in the future and will have to either pre-purchase your tickets or show up at the door and hope there are seats available. If you cancel your reservation online or by phone at least two (2) hours before the show, you will not be penalized.
We accept cash, checks, and credit cards at the door.
Not all shows offer late seating. We usually begin performances a few minutes after the scheduled start time to allow for traffic and parking. If you arrive after the performance has begun, you will either be seated late or rescheduled for another time, depending upon the show. Latecomers are allowed to reschedule once with no penalty. No refunds will be given to latecomers.
As of February 2016, Rogue Machine is in residence at the MET in Hollywood. The theater is up two flights of stairs from the street; there is no elevator. Wheelchair access is difficult but not impossible; please call us at 855-585-5185 ext.2 or e-mail roguemachineproduction(at)gmail.com if you have questions or concerns.